***NOTICE*** Due to the significant shipping delays, we strongly encourage purchasing Route Shipping Insurance at checkout. If you choose First Class as a shipping method and do NOT purchase Route Shipping Insurance, then you acknowledge that any delayed, lost, or damaged orders will not be replaced or refunded. This allows us to keep our discounted prices and fast order processing times. Thank you.
Q. What carriers do you use for shipping?
A. We currently ship via USPS and UPS.
Q. How much is shipping?
A. Up to 25 transfers can ship USPS First Class for $6.00 which includes tracking. Over 25 transfers ship USPS Priority for $9.75, and includes tracking and $50 worth of insurance. UPS shipping is also available on any order, except PO boxes. Rates are calculated based on weight and location. Shipping via UPS includes both tracking and $50 insurance. These rates are subject to change at any time.
Q. How long does it take my order to ship?
A. All Ready to Ship (RTS) orders ship within three business days from order date. Because of our fast turnaround time, any changes to be made are not guaranteed, but need to be submitted via email at firstname.lastname@example.org as soon as possible. Any orders that contain pre-order items will ship within 12 business days of the pre-order closing date. Any orders that contain both RTS and pre-orders will not ship until all pre-orders are ready for shipping. Any questions about shipment dates should be emailed to email@example.com. All orders are physically dropped off inside a local post office. We do not leave any shipments with a mail carrier, nor do we leave shipments in outside USPS collection boxes. For this reason, once you receive a tracking number, you can be assured that your order has been turned over to the responsibility of USPS or UPS.
Q. Do you accept returns?
A. Due to the nature of the screen print transfers we sell, we do not accept returns, exchanges or cancellations. Please contact us with any concerns.
Q. My shipment was damaged, what do I do?
A. If you received damaged items, please notify us within 48 hours via email at firstname.lastname@example.org. If you purchased Route Shipping Insurance, damaged shipment claims should be filed directly through Route.
Q. What is Route Shipping Insurance?
A. Route is a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged. In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. This optional insurance costs about 1% of your order total usually. If you choose First Class as a shipping option and choose not to purchase Route Shipping Insurance, you acknowledge that delayed, lost, or damaged packages will not be replaced or refunded by Honey Kay Impressions.
Q. How do I get in touch with someone about my order?
A. Please send an email to email@example.com
**Due to the exclusive nature of some of our artwork and individual licensing that may have been purchased, we do not allow the reselling of our transfers. Destashing of no more than a quantity of five (5) per design is allowed, as long as the destash price is not more than 40% less than the current listed price.**